Walk-in || Customer Care & Sales Representative Voice (VM/FHI)

Role & responsibilities :

• Handle inbound customer calls professionally, efficiently, and courteously.
• Resolve customer inquiries related to accounts, billing, products, plans, and services.
• Understand customer needs and build strong relationships through personalized support.
• Identify sales opportunities during customer interactions.
• Recommend suitable products, service upgrades, add-ons, and promotional offers to new and existing customers.
• Explain product features, pricing, and benefits to help customers make informed decisions.
• Handle objections confidently using a consultative sales approach.
• Process new activations, upgrades, plan changes, and account modifications accurately.
• Maintain complete and accurate documentation of all customer interactions.
• Escalate complex customer issues through the appropriate channels when required.
• Meet or exceed Customer Satisfaction (CSAT), Quality, Productivity, and Sales KPIs.
• Stay updated on products, services, promotions, and company policies.

Preferred candidate profile :

• Graduate or Undergraduate (as per business requirements).
• Excellent verbal communication skills in English.
• Prior experience in customer service or voice sales is preferred but not mandatory.
• Strong interpersonal, problem-solving, and sales skills.
• Basic computer knowledge and typing proficiency.
• Willingness to work in a 247 work environment.

Compensation & Benefits

• 5-days working
• 2 week offs
• Rotational shifts
• Permanent night shifts
• Cab facility provided for both login and logout
• Performance-based incentives (as applicable)
• Training and career growth opportunities
• Supportive and inclusive work environment