Walk-in || Customer Care Representative

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Maintain records of all interactions with customers using CRM software or other tools.
  
• Collaborate with internal teams (e.g., sales, marketing) to address complex issues or escalate matters when necessary.
  
• Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.
  

Desired Candidate Profile

• 0-1 year of experience in BPO/customer care industry preferred but not mandatory.
  
• Fluent English language skills with strong verbal communication abilities.
  
• Excellent written and spoken communication skills for effective interaction with customers over phone/email/chat.