Walk-in || Customer Care Representative Non-Voice

Job Description

• Support & troubleshoot IPTV, Cable, DSL internet and VoIP systems over Chat and Email
• Provide the customer with the quickest method of resolving reported issues in a clear, concise and friendly manner.
• Develop a strong understanding of the Process/Products/Services to enhance the Customer experience
• Communicate and coordinate with internal departments when necessary to help develop a cohesive team.
• Should possess a strong mind-set and a professional demeanour to comprehend customers issues/queries and provide resolutions thereby increasing/promoting the Brand image of the organisation

Preferred candidate profile

• Excellent in Grammar
• Excellent typing speed.
• Ability to work under pressure with high attention to detail
• Excellent communication and interpersonal skills
• Flexibility to work rotational shifts
• Graduate or Post Graduate

• Position : Customer Care Representative Non-Voice
• Number of Openings : 18
• Company : VCC
• Interview Timings : 3:00PM- 6:00PM [IST]
• Gate Check Approval : 3:00PM-4:00PM [IST]