Walk-in || Customer Care Executive

Mega Wilkin Drive Tech Mahindra on 26 & 27th October 10 AM - 12 PM

We have an urgent requirement for International Chat Support profiles for Noida location.

Opposite Electronic City Metro Galaxy Embassy Tower C Basement Area.

POC Aditi & Nashira

Position Details

Position: International Chat Support

Experience: Minimum 6 months - 5 Years

Work Mode: Work From Office

Working Days: 5 Days a Week

Shifts: Rotational

Cab: Both side cab facility

Key Responsibilities- Handle customer queries and concerns through chat professionally.

Provide clear, step-by-step resolutions to customers.

Maintain a positive and customer-centric communication style.

Ensure high customer satisfaction and service quality.

Maintain accurate records of customer interactions.

Identify customer requirements and provide appropriate solutions.

Adapt quickly to new processes, tools, and technologies.

Follow defined processes, quality standards, and compliance guidelines.

Manage multiple chats efficiently while maintaining accuracy.

Required Skills-

Excellent written English communication C1 proficiency.

Good typing speed and accuracy.

Strong grammar, comprehension, and sentence formation.

Good customer-handling and problem-solving skills.

Positive, polite, and professional approach.

POC Ali & Nashra