Walk-in || Customer Care Executive

If you need a job description for Customer Care Executive (Chat & Voice Process) - eClerx Chandigarh, you can use:

Customer Care Executive | Chat & Voice Process | eClerx Chandigarh

• Handle customer queries and concerns through chat and voice support in a professional and timely manner.
• Provide accurate information regarding products, services, orders, billing, and account-related requests.
• Resolve customer issues while maintaining high levels of customer satisfaction and service quality.
• Document customer interactions and update records in CRM systems.
• Meet productivity, quality, and customer satisfaction targets.
• Escalate complex issues to the appropriate teams when required.
• Follow company policies, processes, and compliance guidelines.
• Maintain effective communication skills and a customer-focused approach.

Requirements:

• Graduate/Undergraduate candidates can apply.
• Excellent verbal and written communication skills in English.
• Good typing speed and computer proficiency.
• Ability to work in rotational shifts.
• Strong problem-solving and customer service skills.
• Immediate joiners preferred.

Location: Chandigarh
Company: eClerx Services Ltd.
Process: Customer Support (Chat & Voice)

Resume Profile Summary:

Experienced in handling customer interactions through chat and voice channels, resolving queries efficiently, ensuring customer satisfaction, and maintaining service quality standards. Skilled in communication, problem-solving, CRM tools, and multitasking in a fast-paced customer service environment. Immediate joiner.

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