HYDERABAD · FULLTIME
Walk-in || Customer Care Executive
Yashoda Hospitals
Hyderabad · onsite · Posted 6d ago
Sourced from
₹1.5L - ₹3.0L PA1–5 yrsfulltimeHyderabad
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Section · 01
About this role
- Handle incoming and outgoing telephone calls professionally and courteously.
- Answer patient and attendant queries regarding hospital services, departments, doctor availability, appointment procedures, and visiting hours.
- Transfer calls to the appropriate departments, doctors, and hospital personnel.
- Coordinate with various departments to ensure timely communication and resolution of queries.
- Manage emergency calls and promptly connect them to the concerned medical or emergency response teams as per hospital protocols.
- Make announcements and overhead paging as required, following hospital guidelines.
- Maintain accurate records of calls, messages, escalations, and communication-related activities.
- Support appointment-related enquiries and direct callers to the appropriate booking channels.
- Handle patient complaints and concerns politely and escalate unresolved issues to the concerned supervisor.
- Ensure confidentiality of patient information and compliance with hospital policies.
- Monitor communication equipment and report technical issues to the concerned team.
- Follow prescribed communication standards, response time targets, and service quality guidelines.
- Support coordination during emergencies, code calls, and other critical hospital situations as per established protocols.
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Section · 02
Skills
HindiEnglishTelugu
Section · Company
About Yashoda Hospitals
Yashoda Hospitals
Healthcare
10k+
employees
1989
37 years old
Hyderabad
India
₹1.5L – ₹3L PA
This role
About
Yashoda Super Speciality Hospital.
Survey No. 41/14, JNTU, to, Hitech City Main Rd, Khanamet Village, Sharilimgampally, Hyderabad, Kothaguda, Telangana 500081
Industries
Clinical Research
Employee ratings
900 reviews
3.9/ 5
Culture
3.7
Career growth
3.2
Work-life
3.7
Employees rate it well for
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