Walk-in || Customer Care Executive

Job Role: Customer Care Executive
Job Location: Bangalore (Electronic City)
Qualification: Any Graduate / Undergraduate

Experience: 1-4yrs

Job Description:

• Handle Incoming Complaints: Respond to customer complaints received via email, social media, Etsy, or the company website.
• Track and Log Issues: Maintain a simple complaints tracker (e.g. Google Sheets or Trello), keeping a record of all cases and their resolution status.
• Coordinate with Fulfilment & Design: Work with the jewellery maker or fulfillment team to resolve product or delivery issues (e.g. wrong size, damaged item, delayed dispatch).
• Customer Communication: Provide professional, polite, and timely responses. Reassure customers and explain solutions clearly (refund, repair, or replacement).
• Follow-Up: Ensure every resolved case is followed up with a short feedback message or satisfaction check.
• Spot Trends: Report recurring problems (e.g., packaging flaws, courier delays) to the owner to improve the process.
• Basic Reporting: Prepare a monthly summary of number and type of complaints, resolution time, and customer satisfaction
• Experience: Some background in customer service, retail, or e-commerce is a plus (jewellery or apparel sector a bonus).

Key Skills Required:

• Good communication skills in English & Hindi
• Clear and empathetic communication
• Good written English (for customer emails/messages)
• Basic Excel or Google Sheets skills
• Time management & independence
• Confidence using email

Compensation:

• 40K
• Duration : 2 Months(Oct & Nov)

Work Details:

• 6 Days Working