Walk-in || Customer Care Executive

Job Summary

We are seeking a high-energy, persuasive Lead Generation Executive specializing in cold calling and outbound prospecting for our B2B IT products and software solutions. In this phone-intensive role, your core focus will be picking up the phone, reaching out directly to key decision-makers across Indian enterprises, qualifying their IT needs, and setting up qualified sales meetings for our Senior Sales Team. You will be dedicated purely to prospecting and lead generation, with no closing or quota management responsibilities.

Key Responsibilities

• High-Volume Cold Calling: Make 5080+ cold calls daily to prospective B2B clients, engaging C-level executives, IT Directors, and Procurement Heads across target industries.

• Objection Handling & Gatekeeper Navigation: Confidently navigate gatekeepers, overcome common sales objections, and articulate a quick, compelling value proposition over the phone.

• Lead Qualification: Assess prospective clients' current IT infrastructure, immediate pain points, budget, and decision-making timelines during initial phone interactions.

• Appointment Setting: Schedule and confirm qualified discovery calls and live software product demos for Account Executives.

• Multi-Channel Prospecting: Complement phone outreach with tailored follow-up emails and personalized LinkedIn Sales Navigator connections.

• CRM Logging & Pipeline Maintenance: Record call outcomes, conversation details, gatekeeper notes, and follow-up schedules in CRM (Salesforce / HubSpot / Zoho).

Key Performance Indicators (KPIs)

• Daily Call Volume: Consistent daily call connect targets and talk time metrics.

• Qualified Meetings Set: Number of Sales Qualified Leads (SQLs) booked and held per month.

• Call-to-Meeting Conversion Rate: Percentage of connected calls converted into scheduled discovery meetings.

• Show-up Rate: Percentage of prospects who successfully attend the meeting booked with the Account Executive.

Compensation & Benefits

• Competitive Base Salary + Uncapped Monthly Cold Call / Lead Incentives.

• Health Insurance for self and immediate family.

• Provident Fund (EPF), Gratuity, and statutory benefits as per Indian labor guidelines.

• Dialing tools, premium sales technology stack, and continuous cold calling phone coaching.

• Structured career progression path toward Senior SDR or Account Executive roles