Walk-in || Customer Care Executive

Roles and Responsibilities

• Handle customer complaints related to residential high rise building finishing works, ensuring timely resolution and customer satisfaction.
  
• Coordinate with site teams for handover of projects, ensuring quality standards are met.
  
• Conduct regular site visits to monitor progress, identify issues, and implement corrective actions as needed.
  
• Develop strong relationships with customers through effective communication and issue escalation procedures.
  
• Ensure compliance with company policies, procedures, and regulatory requirements.