Walk-in || Customer Care Executive

Key Responsibilities

• Handle customer queries related to domestic travel bookings and services.
• Assist customers with flight/hotel booking-related queries, modifications, cancellations, and refunds.
• Understand customer requirements and provide accurate and timely resolutions.
• Handle customer interactions through voice and/or other supported channels, as per process requirements.
• Use GDS or internal booking platforms to check availability and process transactions, wherever applicable.
• Maintain accurate customer and booking information in the relevant system.
• Follow defined SOPs, process guidelines, and quality standards.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Coordinate with internal teams, airlines, vendors, or relevant stakeholders when required.
• Maintain required productivity, quality, and customer satisfaction benchmarks.
• Ensure proper documentation and timely follow-up on pending customer requests.
• Adhere to company policies, data-security guidelines, and process compliance requirements.

GDS & Non-GDS Candidates

GDS Candidates

Candidates with experience in travel processes and knowledge of platforms such as Amadeus, Galileo, Sabre, or other GDS systems will be preferred for relevant positions.

Non-GDS Candidates

Candidates without GDS experience but having exposure to travel customer service, airline/hotel processes, domestic travel, BPO customer service, or backend travel operations can also apply.

Freshers

Freshers are welcome to apply if they possess:

• Good communication skills
• Basic computer knowledge
• Customer-handling ability
• Willingness to learn
• Interest in the travel industry

Required Skills

• Good verbal and written communication skills.
• Customer-oriented approach with strong listening skills.
• Basic knowledge of computers and MS Office.
• Ability to understand and follow SOPs.
• Good problem-solving and decision-making skills.
• Ability to handle customers professionally.
• Strong attention to detail, particularly while handling booking information.
• Ability to work in a fast-paced, target-driven BPO environment.

For experienced candidates, knowledge of GDS/Travel Booking tools will be an added advantage.