Walk-in || Customer Care Executive

Role & responsibilities

Customer Interaction: CCEs handle inbound and outbound communications via phone, email, live chat, social media, and AI-based platforms. They provide professional, empathetic, and timely responses to customer queries, complaints, and feedback, ensuring a positive experience and fostering loyalty.
Issue Resolution: They investigate and resolve customer complaints, process orders, and provide guidance on products or services. Complex issues are escalated to senior colleagues or relevant departments with proper documentation.
Data Handling & Reporting: CCEs maintain accurate customer records in CRM systems, log interactions, and update case notes. They track customer feedback, analyze trends, and report insights to improve service quality and operational processes .
Process Adherence: They follow standard operating procedures, service level agreements, and company policies to ensure consistency and compliance in customer service delivery.