Walk-in || Customer Care Executive

Role & Responsibilities CCE (Inbound & Outbound)

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries, requests, and complaints effectively.
• Provide accurate information about products, services, and processes.
• Make outbound calls for customer follow-ups, confirmations, and updates.
• Maintain proper call records and update customer information in the system.
• Achieve assigned quality, productivity, and performance targets.
• Follow company policies, processes, and communication standards.
• Escalate unresolved customer issues to the appropriate department.
• Ensure a positive customer experience during every interaction.

Preferred Candidate Profile

• Education: 12th Pass / Graduate (as per process requirement).
• Freshers and experienced candidates can apply.
• Good verbal and written communication skills.
• Good command of English/Hindi as required for the process.
• Basic computer knowledge and ability to work on multiple applications.
• Good listening, problem-solving, and convincing skills.
• Comfortable working in rotational shifts.
• Customer-focused with a positive and professional attitude.
• Ability to work under pressure and meet targets.
• Immediate joiners preferred.