Walk-in || Customer Care Executive Trainer

Role & responsibilities

• Conduct classroom and practical training sessions for Customer Care Executive students.
• Teach customer service fundamentals, customer handling and professional communication.
• Provide training on inbound/outbound calling, call etiquette and telephone handling skills.
• Train students in complaint handling, conflict resolution and problem-solving techniques.
• Develop students' verbal and written communication skills in English and Hindi.
• Conduct role plays, mock calls, group activities and interview preparation sessions.
• Provide practical exposure to real-life customer service situations and scenarios.
• Train students on active listening, empathy, professional behavior and customer relationship management.
• Teach basic computer skills, MS Office/MS Excel and relevant customer service/CRM concepts.
• Prepare lesson plans, training materials, assessments and practical activities.
• Evaluate students' performance through tests, assignments, role plays and mock interviews.
• Maintain attendance, assessment records and student performance reports.
• Provide individual feedback and counselling to students for improvement.
• Support students in developing employability and workplace-readiness skills.
• Coordinate with the center management regarding student progress, assessments and placement activities.