Walk In - Customer Care Executive at Andheri East MIDC

Job Summary: We are looking for a Customer Service Executive to manage customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints promptly and professionally.
• Provide accurate information regarding products, services, and company policies.
• Maintain customer records and update information in the system.
• Follow up with customers to ensure satisfactory resolution of issues.
• Coordinate with internal departments to address customer concerns.
• Meet customer satisfaction and service quality targets.
• Prepare and maintain reports on customer interactions and complaints.

Thanks & Regards,

Ankita Ghadigaonkar

Mob: [phone removed]

Email: [email removed]