Walk-in || Customer Associate - Outbound Calls ( On Off-Roll Basis) Call Center

Role & responsibilities:

• Achieve daily/monthly call and retention targets
• Maintain high quality scores and compliance standards
• Follow call scripts, SOPs, and regulatory guidelines
• Handle objections professionally and confidently
• Update customer interactions and feedback
• Coordinate with internal teams for issue resolution
• Maintain data confidentiality and customer privacy
• Adhere to shift timings, attendance, and productivity metrics

Welcome Calls

• Make outbound welcome calls to new customers to explain product/service features
• Confirm customer details and set correct expectations
• Educate customers on usage, benefits, billing, and support process
• Build positive first impression and customer trust.

Retention Calls

• Understand customer concerns and provide suitable resolutions
• Pitch retention offers, plans, or benefits to prevent attrition
• Maintain high customer satisfaction and loyalty

EMI Retention Calls

• Contact customers with upcoming or overdue EMI payments
• Educate customers on EMI schedules, penalties, and payment options
• Negotiate and convince customers for timely EMI payments