Walk-in || CST Associate

Role Overview: We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.

Key Responsibilities:

Handle inbound and outbound customer calls

Respond to customer queries via email, chat, and other digital platforms

Provide accurate information on products, services, and policies

Troubleshoot issues and escalate when required

Maintain professionalism and ensure customer satisfaction

Document interactions and follow up as needed

Collaborate with internal teams to improve service quality

Meet KPIs and SLA targets

Adhere to company policies and processes

Skills & Qualifications:

24 years of experience in voice and non-voice customer service

Manage multiple chats/emails/calls simultaneously

Excellent communication skills in English (written and verbal)

Strong problem-solving abilities

Ability to multitask efficiently

Familiarity with CRM tools is an advantage

Comfortable working in a fast-paced environment

Willingness to work rotational shifts (6 days/week)

Good interpersonal and teamwork skills

Candidates with hands on experience on AI tools would be preferred.