Walk-in || Crm Support Executive

Role & responsibilities

• Manage escalated customer queries through email and phone with empathy and efficiency.
• Conduct in-depth issue analysis and collaborate with cross-functional teams for resolution.
• Ensure timely responses and maintain SLA compliance.
• Document detailed case notes and resolution steps in CRM tools.
• Identify recurring problems and contribute to process and product improvements.
• Maintain a customer-first approach and high service quality standards.

Key Skills:

• Excellent verbal and written communication
• Strong problem-solving and analytical thinking
• Patience and conflict resolution
• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
• Multitasking and time management
• Ability to remain calm under pressure

Interview - Monday to Saturday | Time: 10:00 AM 5:00 PM

Venue:

Gavson Business Park, Electronic Zone, TTC Industrial Area, Mahape, Navi Mumbai, Maharashtra, India

HR Arun - [phone removed]