Walk-in || Crm Manager

Role & responsibilities

CRM Executive Roles & Responsibilities

1. Customer Data Management
• Maintain and update customer database.
• Record customer details, purchase history, preferences and birthdays/anniversaries.
• Ensure customer information is accurate and confidential.
2. Customer Relationship Management
• Build and maintain strong relationships with existing customers.
• Handle customer queries, complaints and feedback professionally.
• Follow up with customers after purchases.
3. Lead Management
• Receive and manage leads from website, WhatsApp, social media, calls and walk-ins.
• Assign leads to sales executives.
• Track lead status from enquiry to conversion.

• Follow-Up & Sales Support
• Conduct regular follow-ups with potential customers.
• Inform customers about new collections, offers and upcoming events.
• Reconnect with inactive/old customers.
• Customer Retention
• Develop campaigns for repeat purchases.

Preferred candidate profile

graduate and with relevant experience