Walk-in || Crm Executive

Role & responsibilities

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• Manage and update customer information in the CRM system.
• Maintain accurate records of customer interactions, inquiries, and complaints.
• Coordinate with sales and marketing teams to support lead generation and customer engagement activities.
• Follow up with customers regarding services, feedback, and pending requirements.
• Generate and analyze CRM reports to track customer behavior and business performance.
• Assist in developing customer retention and loyalty programs.
• Monitor customer satisfaction levels and suggest improvements.

Preferred candidate profile