Walk-in || CRM Executive

Inbound:

Responsibilities:

• Manage Customer interactions across various support channels, including incoming and outbound calls, retentions, inside

sales, lead conversion, marketing surveys calls, emails, whatsApp, and social media. Identify and assess customer needs to

provide efficient support.

• Customer Orientation and ability to adapt and respond to various types of customer issues. Showcase strong communication

skills and the ability to manage multiple tasks simultaneously.

• Build sustainable relationships with customers through open and interactive communication, addressing inquiries and

escalating complex issues to the appropriate team for rapid resolution.

• Call potential customers to promote products and services, convert leads, and follow up to build relationships, understand their

needs, and turn them into long-term customers.

• Accurately document all customer interactions, including inquiries, complaints, comments, and actions taken, within the CRM

system. Ensure proper tracking and resolution of issues.

• Continuously take steps to improve customer satisfaction and overall experience through proactive engagement and

prompt issue resolution.

Required skills:

• Experience in a call-center environment
• Strong written and verbal communication skills
• Exceptional problem-solving ability, backed by good judgment
• Strong communication skills, including active listening.
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member
• Experience in customer retention, sales, and customer service roles is a plus.
• Solid understanding of the sales process and customer retentions.

Outbound:

Key Responsibilities:

Make outbound calls to customers as per the daily calling list.

Educate customers about products, services, offers, and processes.

Understand and record customer concerns and feedback.

Ask relevant questions to understand the customers experience.

Identify common customer issues and share them with the team.

Maintain accurate call records and update the CRM/system.

Follow up with customers wherever required.

Escalate important or unresolved concerns to the concerned team.

Maintain a polite, professional, and customer-friendly approach during calls. Achieve daily calling and feedback targets.

Skills Required:

Good communication skills.

Comfortable speaking with customers over the phone.

Basic knowledge of English and local language.

Good listening and understanding skills.

Basic computer knowledge.

Positive attitude and willingness to learn.