Walk-in || Crm Executive
Concorde Group · Bengaluru · onsite · Posted 35d ago
₹50.0K - ₹3.0L PA0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Developing and implementing strong and long-lasting CRM strategies to improve a company's customer loyalty and retention.
- Conducting quality assurance surveys to determine customer satisfaction and using this data to improve areas of complaint.
- Deciding on a CRM system's structure and ensuring it harmoniously operates across every relevant department in an organization.
- Communicating with customers directly through the CRM system and quickly solving customer problems.
- Monitoring customer behavior and implementing strategies to ensure maximum profitability.
- Building and maintaining customer relationships to drive Return On Investment, customer retention and high customer satisfaction.
- Identifying potential new customers and target markets and communicating this information to the relevant departments to maximize profitability.
- Using marketing techniques (like email marketing, social media/digital marketing and campaign management) to update customers on the newest products to increase sales.
- Communicating up-selling and cross-selling opportunities with the sales department.
- Constantly testing and adopting new strategies for the most effective CRM system.
- Analyzing competitors and updating strategies when required.
- Working with different departments, including sales, account managers and IT.
- Meeting Key Performance Indicators, including sales and customer growth targets.
- Conducting business reviews using the CRM system's data.
- Creating innovative solutions to solve critical business problems and ensuring the company meets its customers' needs.
Sourced from naukri
Skills
Customer SupportEnglishCommunication Skills
About Concorde Group
Concorde Group
Real Estate
285
employees
1996
30 years old
Bangalore/Bengaluru, Karnataka
India
₹5.2L PA avg
Avg at Concorde Group
₹50K – ₹3L PA
This role
About
Concorde Group is a recruitment services across the South West based in Truro, Cornwall
Industries
Real EstateFood ProcessingTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.0/ 5
Culture
3.2
Career growth
3.3
Work-life
3.7
Employees rate it well for
Work-Life Balance40Overall Company40
Find them on