Walk-in || Corporate Desk

Ensure the SOP is adhered to and we provide Care like no other

- Ensure effective and efficient communication with corporate guests and colleagues.

- Handle general enquiries and requests and coordinate with involved departments for quick update.

- Offer suggestions for service quality and process improvements

Before admission:

- Confirm availability of the desired room and block the room accordingly.

- Collect and verify all required admission documents prior to arrival.

- Communicate guest preferences to relevant departments to ensure readiness.

At admission:

- Ensure admission and room allocation timelines (TAT) are adhered to.

- Facilitate in-room admission and personally welcome guests and attenders.

- Post admission, share essential contact information and explain available services.

During stay:

- During daily rounds, build rapport with the guests and family members and build an empathetic and caring environment for them.

- Strong follow up, resolution, closure for any guest concerns, escalate if required.

- Ensure Value Added Services (VAS) is provided as committed to every guest before discharge

- Coordinate for allied services if requested by the guest.

At Discharge:

- Coordinate with IP Billing to ensure seamless discharge

- Facilitate in-room discharge and communicate room availability to Admissions.

- Ensure timely discharge.

- Maintains documentation and reports.

- Encourage guests to share their experience on Google reviews and educate them for Internal feedback link shared through WhatsApp

- In case any additional specialist is advised, coordinate with IPC and schedule the visit and ensure charges are raised in coordination with IP billing.

Consultant Relationship:

- Has a good relationship with senior and junior consultants and works well with them.

Responsible for Outstanding Service Experience Delivery:

- Ensures personal grooming as per standard; maintain discipline, hygiene and decorum.

- Responsible for implementation of the Service Vision.

- Coordinates with support departments for the highest level of guest satisfaction.

Team Management:

- Develops and maintains excellent rapport with the Consultants, nursing & billing Team.

- Creates and maintains cordial relationships within the unit and with other departments.