Walk-in || Contract and Rebate Specialists

Role & responsibilities

Contract & Rebate Processing

• Maintain contracts and perform the rebate process for assigned vendors, including both internal special NDC pricing and rebates for end-user sales through NDC Dealers
• Complete new customer set-up requirements
• Perform data entry and upload of contract and rebate data

Membership Eligibility & Data Integrity

• Coordinate and track contract member eligibility
• Validate contract and rebate data
• Audit contract files regularly for unassigned contracts, contracts nearing expiration, and duplicate records

Dispute Resolution & Vendor Denials

• Complete the rebate dispute process and perform request analysis for assigned vendors
• Reconcile issues that result in vendor denials of rebate claims or membership
• Resolve exception issues and offer resolution services to trading partners

Billing & Reconciliation

• Issue invoices related to rebate processing
• Issue and reconcile rebate credits and debits to all trading partners for rebates, special pricing terms, and marketing promotions

Communication & Administrative Support

• Monitor the Contracts inbox and route messages to the proper resource
• Provide feedback to the department head on workflow progress and provide administrative support to the department
• Perform other duties as assigned

Qualifications

• A minimum of a high school diploma is required; a Bachelor's degree is preferred
• Knowledge of healthcare contracting preferred
• Strong written and verbal communication skills
• Microsoft Excel data analysis
• Highly detail-oriented with strong analytical abilities
• Strong problem-solving skills

Core Competencies

• Contract & Rebate Administration
• Data Accuracy & Attention to Detail
• Dispute Resolution & Problem-Solving
• Communication & Relationship Management
• Organization & Administrative Support

Success Metrics

• Accuracy and timeliness of rebate processing and contract maintenance
• Timely resolution of rebate disputes and vendor denials
• Data accuracy across contract and membership eligibility records
• On-time, accurate issuance of invoices, credits, and debits
• Reduction in exception items and duplicate or expired contract records