Walk In || Content Reviewer - Non Voice Role

Job Description

• Evaluate and tag video, audio, and image content according to client guidelines.
• Review diverse content (audio, video, text, photos) and make judgments within specified options.
• Participate in calibration sessions with team members, other locations, or clients as instructed by the Command Center or superiors.
• Collaborate with team members to share best practices.
• Work effectively both independently and as part of a team.
• Communicate clearly with internal and external contacts as required.
• Manage multiple assignments concurrently.
• Adhere to Tech Mahindra and client procedures, policies, and guidelines.
• Follow and adhere to all KPI-related tasks to prevent business impact.
• Ensure breaks are pre-approved by the SME, Team Leader, or Managers.
• Comply with all instructions from the Team Leader, Command Centre, or superiors.
• Adhere to all process-specific policies.
• Maintain confidentiality for all process-related work and critical details.
• Undertake any additional ad hoc tasks that contribute to improved client service or KPI enhancement.
• Identify opportunities that would help enhance the existing workflow.