Walk_In Content Moderator

Main Responsibilities

• Provide friendly and responsive customer support to users via multiple communication channels including email, chat, and social media platforms
  
• Review user-generated content including text, images, videos, and profiles to ensure compliance with community guidelines and platform policies
  
• Identify, flag, and remove inappropriate content that violates platform rules, including hate speech, violence, harassment, explicit material, or other policy violations
  
• Utilize automated moderation tools and systems to efficiently process content while following established escalation procedures for complex or sensitive cases
  
• Maintain detailed and accurate documentation of moderation decisions and flagged
  
• content according to company procedures
  
• Collaborate with internal teams to address emerging content trends, policy updates,
  
• and ensure consistent enforcement of community standards
  
• Address user concerns and inquiries promptly while maintaining a high level of
  
• professionalism, empathy, and customer-centric approach
  
• Identify opportunities for improving user experience and provide constructive feedback
  
• for app enhancements
  
• Maintain user information confidentiality and protect it from unauthorized use, ensuring
  
• compliance with privacy policies
  
• Perform any other tasks, duties, or services requested by immediate supervisor
  

Requirements

• Strong written and verbal communication skills in English and Hindi, along with mandatory proficiency in any one of the following languages: Bengali, Marathi, Telugu, Tamil, Malayalam, or Kannada.
  
• 1 to 2 years of experience in content moderation is required.
  
• Comfortable to work in 24*7 environment.
  
• Emotional resilience and ability to handle potentially disturbing or sensitive content professionally
  
• Strong digital literacy with familiarity navigating social media platforms and online environments
  
• Previous experience in content moderation, trust and safety, or similar roles - desirable
  
• Sound judgment and decision-making skills for content evaluation
  
• Understanding of online community dynamics and user behavior
  
• Ability to maintain strict confidentiality regarding sensitive user information
  
• Flexibility to adapt to evolving policies and guidelines in a fast-paced environment
  
• Strong ethical standards and professional approach to sensitive material
  

Benefits and perks

• Free pick and drop within 35 Km of radius.
  
• Medical Insurance