Walk-in || Collections (Apprenticeship)

Role & responsibilities

Manage large amounts of outbound calls in a timely manner

• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way
• Frequently up skill trainings/refreshers for improvement in performance.
• Meet personal/team qualitative and quantitative targets
• Target based calling with major focus on conversion

Preferred candidate profile

Previous experience of minimum 6 months in outbound customer support role • Track record of performance in OB set up preferably collections • Strong phone and verbal communication skills along with active listening • Familiarity with CRM systems and practices • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively • Under-graduate/graduates Not pursuing further studies