Walk-in || Collection Specialist

Collection Specialist

• Interact with providers on calls or emails to procure status of an identified overpayment (Refund request).
• Ensure to follow-up and give resolution to accounts which are outstanding for an insurance firm.
• Address outstanding or assigned AR through analysis and calls.
• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a recovery.
• Report trends / patterns in denials and billing related roadblocks to the immediate reporting manager
• Meet the established SLAs (service level agreements) for production and quality
• Update the outcome of the calls or analysis in a clear documentation.
• Utilize the process SOP and also stay updated with changes done with the SOPs
• Improve the performance based on the feedback provided by the reporting manager / quality audit team

Desired Skills

• Excellent communication skills.
• Graduation is mandatory
• Knowledge on US Healthcare is mandatory.
• Minimum 2 years of experience from Voice back ground
• Willing to work in Night shift (Evening 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM)
• Good knowledge to work from Excel.