Walk-in || Collection & Sales Executive - Off Roll

Sales & Onboarding + Collection Executive

Location: Mumbai Goregaon West
Employment Type: Off-Roll
Experience: Minimum 1 Year in Sales, Collection, Customer Service, or related field
Working Days: 6 Days a Week

About the Role

We are looking for a motivated and customer-focused Sales & Onboarding + Collection Executive to join our team. The role involves customer acquisition and onboarding along with timely collection follow-ups and maintaining strong customer relationships.

Key Responsibilities

Sales & Onboarding

• Identify and engage potential customers through calls, references, and field interactions.
• Explain products/services and convert prospects into customers.
• Complete customer onboarding and documentation as per process.
• Maintain regular follow-ups with prospective and existing customers.
• Achieve assigned sales and onboarding targets.

Collection & Customer Management

• Follow up with customers for timely payments and outstanding dues.
• Maintain regular communication with customers regarding payment schedules.
• Resolve basic customer queries and coordinate with internal teams for issue resolution.
• Maintain accurate records of collection activities and customer interactions.
• Achieve assigned collection and recovery targets.

Requirements

• Minimum 1 year of relevant experience in Sales, Collections, Customer Service, BPO, BFSI, Mobility, FinTech, or similar industries.
• Graduate preferred but not mandatory.
• Good communication and interpersonal skills.
• Comfortable with customer interaction and follow-ups.
• Target-oriented with a positive and proactive approach.
• Basic knowledge of MS Office/Excel is preferred.
• Candidates comfortable with both sales and collection responsibilities will be preferred.