Walk-in || Collection Officer

• Collections on delinquent accounts through customer meeting. Handling customer queries
• Have a daily visit plan basis the promise to pay
• Collection ofbounce & penal charges
• Legal knowledge to utilize the same while managing critical accounts or portfolio to achieve the targets
• Giving feedback to Reporting Manager / Unit Manager/Risk Manager on market issues, frauds
• Updating DCR (Daily Collection Report)and sharing the same to seniors on regular basis
• Maintenance of receipt books & M-pot/Tablet registers on daily basis.
• Ensure third party payment in the absence of the customer & ensure relevant process is followed
• Tracing of skip customers by liaising with FCU or other innovative means.
• Ensure receipts are issued even if there are part payments made.
• Ensure the receipt book register is maintained on daily basis with sign offs taken.
• Give early warning inputs regularly of the market, industry and customer level feedback in order to avoid surprise delinquencies.
• Take various market references and build touch points for customer reference.
• Check and keep tab on industry trends, key factors impacting industry, performance of trade in local market and regulatory impact
• To be conversant in usage of Tablet /Mobile collection and its operation.

Hiring Criteria:

• Qualification - Graduate (Fresher) & Intermediate (With min 6+ Months relevant experience)
• No Employment Gap
• Field Collections executive