Walk-in || Collection Executive

Job Title: Collections Executive

Company: 36 Forts Capital Private Limited (LoanDidi)

Location: 3rd Floor, Ashirwad Towers, GE Road, Raipur, Chhattisgarh fully in-office

Experience: 1–3 years | Salary: 10,000 – 15,000 per month

Role & responsibilities

• Call assigned overdue borrowers daily and follow up until payment is made or a firm commitment is recorded.
• Explain outstanding dues clearly — principal, interest, penal charges — and guide borrowers on how to pay.
• Record every call outcome, promise-to-pay date and borrower response in the system on the same day.
• Follow up on broken promises and escalate accounts that need field visits or legal notice to the Collections Lead.
• Meet daily and monthly targets on calls made, contacts connected, promises kept and amount recovered.
• Handle borrower objections and disputes calmly, and flag genuine hardship cases for settlement review.
• Work strictly within RBI fair practices and the Company's code of conduct — no threats, no abusive language, no calls outside permitted hours, no contact with unauthorised third parties.

Preferred candidate profile

• 12th pass or graduate in any discipline.
• 1–3 years in collections, recovery, telecalling or customer service; freshers with strong communication will be considered.
• Fluent in Hindi and Chhattisgarhi; basic English for system entries.
• Comfortable with a computer, mobile dialler and daily data entry.
• Persistent and thick-skinned, but polite — able to hold a firm conversation without losing temper.
• Based in Raipur or willing to relocate; available Monday to Saturday, 10:00 AM to 7:00 PM.

Perks and benefits

• Fixed monthly salary, paid on time.
• Full training on the lending product, recovery process and RBI fair practices before you start calling.
• Clear daily targets and a transparent 12-grade career ladder (L01–L12) — progression to Senior Executive and Team Lead is defined, not discretionary.
• Direct exposure to the founders in a small, fast-growing fintech team.
• Statutory benefits (PF, ESIC, gratuity) extended as and when the Company becomes covered.