Walk-in || Client Service Executive (Voice)

Role & responsibilities

Taking US patient inbound calls.

Scheduling/rescheduling patient appointments.

Helping patients with requested information.

Utilizing the correct Practice & protocol document.

Dealing with empathy and maintaining a positive demeanor while on call with patient.

Escalating case to concern person if required.

Preferred candidate profile

Excellent communication skills

Proficiency in US inbound call etiquette

Basic email etiquette

Minimum typing speed of 25 wpm

Familiarity with Windows and software navigation (Provider)