Walk-in || Chat Process Associates

Role & responsibilities

• Handle customer queries through live chat.
• Provide accurate information about products and services.
• Maintain professional and friendly communication.
• Troubleshoot basic customer issues.
• Use professional English grammar and proper chat etiquette.
• Maintain a high level of customer satisfaction.
• Meet productivity, CSAT, and other process-specific KPIs.

Preferred candidate profile

• Educational Qualification: Any Graduate / 12th Pass (as per company requirements).
• BE/BTECH/POST GRADUATES Freshers cant apply
• Experience: Freshers and experienced candidates in international chat support.
• Communication Skills: Excellent written English communication and grammar.
• Typing Skills: Good typing speed with accuracy.
• Computer Knowledge: Basic knowledge of computers, MS Office, and chat tools.
• Customer Handling: Ability to understand customer queries and provide effective solutions.
• Multitasking: Ability to handle multiple chats and work under pressure.
• Shift Flexibility: Willingness to work in rotational shifts, including night shifts.
• Personality: Positive attitude, patience, problem-solving skills, and customer-focused approach.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.