Walk-in || Chat Process Associates

Chat Process Associate UK International Chat Process | Bangalore

Job Title: Chat Process Associate / Customer Support Associate Location: Bangalore

Process: International Chat Support UK Process

Experience: Freshers & Experienced

Shift: UK Shift / Night Shift

Working Days: 5 Days Working + 2 Rotational Week Offs

Work Mode: Work from Office

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Job Description: We are hiring Chat Process Associates for our UK International Customer Support process in Bangalore. The candidate will be responsible for handling customer queries through live chat, understanding customer concerns, providing accurate resolutions, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through live chat.
• Provide accurate and timely resolutions.
• Maintain excellent written communication with UK customers.
• Manage multiple chats while maintaining quality and accuracy.
• Follow company processes and SOPs.
• Meet quality, productivity and customer satisfaction targets.
• Escalate complex issues to the appropriate team.
• Maintain proper documentation of customer interactions.

Eligibility Freshers:

• Graduates / Undergraduates can apply.
• BE/BTECT/BSC/POSTGRADUATES Freshers can't apply
• Excellent written English communication.
• Good typing speed and accuracy.
• Basic computer knowledge.
• Willingness to work in UK/night shifts.

Experienced:

• 6 months+ experience in International Chat / Non-Voice / Customer Support / BPO preferred.
• International customer-service experience will be an advantage.
• Candidates with good written English and customer-handling skills are preferred.

Required Skills

• Excellent written English
• Good typing speed
• Customer service skills
• Problem-solving ability
• Multitasking
• Basic computer knowledge
• Good communication skills
• Comfortable working in UK/night shifts

Work Schedule

• 5 Days Working
• 2 Rotational Week Offs
• UK Shifts
• Work From Office
• Bangalore Location

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