{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Chat Process Associates - Freshers","description":"

Role & responsibilities

Handle customer queries through live chat in a professional, timely, and customer-focused manner.
Assist customers with telecom-related services such as billing, account updates, plan information, technical support, and order status.
Resolve customer issues by following standard operating procedures and ensure first-contact resolution whenever possible.
Maintain accurate records of customer interactions and update CRM systems with relevant information.
Meet defined quality, productivity, and customer satisfaction targets while adhering to company policies and data security guidelines.

Preferred candidate profile

Freshers with BE/BTECH/BSC/POSTGRADUATES Can't apply
Graduate or undergraduate with excellent written English communication skills.
Strong typing speed and the ability to manage multiple chat conversations simultaneously.
Basic knowledge of customer service principles and familiarity with computers, internet applications, and MS Office.
Willingness to work in Australian rotational shifts
Quick learner with good problem-solving skills, attention to detail, and a customer-centric attitude.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

","datePosted":"2026-07-07T00:00:00.000Z","validThrough":"2026-09-05T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"5153124"},"url":"https://myjobb.ai/jobs/walk-in-chat-process-associates-freshers/5153124","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Firstsource Solutions","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vZmlyc3Qtc291cmNlLW9yaWdpbmFsLmpwZw.webp","sameAs":"https://www.firstsource.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressRegion":"Karnataka","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":50000,"maxValue":300000,"unitText":"YEAR"}}}