Walk-in || CCA (Contact Center Associate)

Job Summary:
We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

Key Responsibilities:

• Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.
• Provide effective customer service through voice, email, or chat communication.
• Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.
• Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.
• Maintain consistent communication with customers to ensure prompt and accurate resolution.
• Collaborate with internal teams to address and resolve issues effectively.
• Follow service level agreements (SLAs) to deliver timely and efficient customer support.

Required Qualifications:

• Any Graduate (Preferred), 3+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
• Strong verbal and written communication skills.
• Ability to handle customer interactions with professionalism and empathy.
• Knowledge of Salesforce or other ticketing tools is an added advantage.

Benefits : 

• A one-way drop facility is provided to employees, for female employees whose shift ends after 8:00 PM, and for male employees after 11:00 PM.
• Rotational Shift and weekly off (Hours of Operations IST Timings 07:00 am to 00:30 am) 
• Contact centre operates on Fixed Holidays, and employees can avail Comp Off as per policy