Walk-in || Call Center Executive

Roles & Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Respond to guest inquiries regarding reservations, bookings, services, and general information.
• Resolve customer complaints and concerns efficiently while ensuring customer satisfaction.
• Provide accurate information about company services, policies, and procedures.
• Maintain detailed records of customer interactions and update CRM systems.
• Follow up with customers to ensure timely resolution of issues.
• Meet individual and team performance targets, including quality and productivity metrics.
• Escalate complex issues to the appropriate department when necessary.
• Coordinate with internal teams to provide seamless customer support.
• Adhere to company policies, processes, and service standards.

Required Skills

• Excellent verbal communication skills in English, Hindi and local language(s).
• Strong customer service and problem-solving abilities.
• Basic computer knowledge and proficiency in MS Office.
• Ability to multitask and work in a fast-paced environment.
• Good listening and interpersonal skills.
• Positive attitude and willingness to work in shifts.

Preferred Qualifications

• Any Graduate / Undergraduate.
• Prior experience in customer service, call center, BPO, hospitality, or voice process is preferred.

Language Known: Hindi, English & Tamil

Key Skills: Customer Service, Voice Process, Call Center Operations, Inbound Calls, Outbound Calls, Customer Support, Guest Relations, Communication Skills, Hospitality, BPO.