Walk-in || Call Center Executive

Role & responsibilities

• Handle incoming and outgoing calls professionally.
• Attend patient and attendant queries and provide accurate information.
• Schedule, reschedule, and confirm doctor appointments.
• Provide information about doctors, departments, consultation timings, and hospital services.
• Coordinate with doctors, front office, nursing, billing, laboratory, and other departments when required.
• Follow up with patients regarding appointments, consultations, investigations, and other services.
• Make reminder calls for scheduled appointments.
• Handle patient complaints and escalate issues to the concerned department or supervisor.
• Maintain proper records of calls, appointments, and patient enquiries.
• Make outbound calls for patient follow-ups and service-related requirements.
• Ensure polite, empathetic, and professional communication with patients.
• Maintain confidentiality of patient and hospital information.
• Achieve assigned call-handling and follow-up targets.
• Perform other duties assigned by the supervisor or management.
• Rotational shifts, including night shifts,