Walk-in || Call Center Executive

Role & responsibilities

• Make outbound calls to prospective and existing customers.
• Handle incoming customer enquiries professionally.
• Explain services, offers and promotions to customers.
• Generate leads and convert enquiries into appointments.
• Follow up with customers through calls and WhatsApp.
• Maintain accurate records of calls, leads and follow-ups.
• Achieve daily, weekly and monthly calling/conversion targets.
• Build positive relationships with customers.
• Coordinate with the respective team for customer appointments and conversions.
• Ensure excellent customer service throughout the interaction

Preferred candidate profile

• Excellent communication and interpersonal skills.

• Knowledge of English, Hindi and Telugu will be an advantage.