Walk-in || Business Development Executive

• Handle customer inquiries through phone, email, WhatsApp, and other communication channels.
• Resolve customer complaints and provide timely solutions.
• Process customer orders and coordinate with production and dispatch teams.
• Provide product information, pricing, and delivery updates to customers.
• Maintain customer records and ensure accurate documentation.
• Follow up with customers to ensure satisfaction and repeat business.
• Collect customer feedback and share insights with management for service improvement.

Preferred candidate profile

• Bachelor's degree in Marketing, Business Administration, Commerce, or a related field.
• 13 years of experience in marketing, sales support, customer service, or a related role.
• Strong communication and negotiation skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Experience with CRM software is an advantage.
• Ability to multitask and work in a target-driven environment.