Walk-in || Business Analyst || 4 To 6 years || Bangalore

Role & responsibilities

We are seeking an experienced Business Analyst (BA) to drive requirements gathering, business process transformation, use case identification, and solution definition for Azure Cloud, Generative AI (Gen AI), Conversational AI, and Agentic AI initiatives. The role focuses on bridging business and technology teams to deliver AI-powered solutions that improve productivity, automate business processes, enhance user experience, and drive measurable business outcomes.

The Business Analyst will work closely with business stakeholders, AI architects, product owners, developers, and operations teams to define requirements, prioritize use cases, develop business cases, and ensure successful deployment of enterprise AI solutions. The role will support initiatives involving intelligent assistants, AI-powered service desk automation, knowledge assistants, virtual agents, and autonomous workflow solutions.

Preferred Qualifications

Experience with:

• Azure OpenAI
• Microsoft Copilot Studio
• ServiceNow
• Conversational AI platforms
• Knowledge Management Solutions
• AI-powered Service Desk Solutions
• Intelligent Automation Platforms

Relevant certifications in:

• Certified Business Analysis Professional (CBAP)
• Agile Business Analyst Certification
• Microsoft Azure Fundamentals
• Microsoft AI Fundamentals
• Product Owner / Scrum Certifications