Walk-in || Branch Manager

Branch Manager Two-Wheeler Sales

Job Summary
We are looking for an experienced and result-oriented Branch Manager to manage our two-wheeler sales branch. The ideal candidate should have strong experience in two-wheeler automobile sales, along with knowledge of vehicle insurance, RTO processes, lead management, customer handling, and team management.

The Branch Manager will be responsible for achieving sales targets, managing the sales team, converting leads into sales, ensuring excellent customer experience, and maintaining smooth day-to-day branch operations.

Key Responsibilities

• Manage the overall operations and sales performance of the branch.
• Achieve monthly and quarterly two-wheeler sales targets.
• Lead, motivate, and monitor the performance of the sales team.
• Allocate and follow up on customer leads to maximize conversions.
• Ensure timely follow-up with prospective customers through calls, WhatsApp, and other channels.
• Handle customer enquiries, negotiations, complaints, and escalations.
• Maintain strong knowledge of two-wheeler products, variants, pricing, offers, and finance options.
• Have working knowledge of motor insurance, including policy issuance, renewals, and claim-related coordination.
• Have good understanding of RTO processes and documentation related to vehicle registration and delivery.
• Coordinate with finance, insurance, RTO, and other internal teams to ensure smooth vehicle delivery.
• Monitor sales funnel, enquiries, bookings, deliveries, cancellations, and lead conversion.
• Prepare and review daily/weekly/monthly sales reports.
• Ensure proper CRM/lead management and accurate customer data.
• Track individual team performance and provide regular coaching and guidance.
• Ensure adherence to company policies, sales processes, and customer service standards.
• Develop local market opportunities and maintain strong customer relationships.

Required Skills & Experience

• 25+ years of experience in two-wheeler sales / automobile dealership sales.
• Prior experience in a Sales Manager / Branch Manager / Team Leader role will be preferred.
• Strong knowledge of two-wheeler sales processes.
• Good working knowledge of motor insurance and RTO procedures.
• Proven experience in team handling and achieving sales targets.
• Strong skills in lead management, follow-up, and lead conversion.
• Good customer handling and negotiation skills.
• Strong communication and interpersonal skills.
• Ability to analyse sales performance and take corrective actions.
• Comfortable working in a target-driven environment.
• Basic knowledge of MS Excel, CRM, and sales reporting.

Key Performance Areas (KPIs)

• Monthly two-wheeler sales
• Lead-to-sale conversion
• Team productivity
• Customer satisfaction
• Follow-up efficiency
• Booking-to-delivery conversion
• Insurance and finance penetration
• Branch revenue and profitability

Job Type: Full-time
Industry: Automobile / Two-Wheeler Dealership
Department: Sales & Business Development
Experience: 2–5+ Years
Employment Type: Full-time