Walk-in || Bpo Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
• Meet performance targets set by the organization for call handling time, resolution rates, etc.
• Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

• 0-3 years of experience in BPO industry (domestic voice process).
• Any graduation degree (B.A., B.Com., BBA., B.SC BBA).
• Excellent communication skills in English language.
• Ability to work on rotational shifts including weekends & public holidays.