Walk-in || Billing - Patient Care Services

Billing Operations:

• Assist in the preparation and issuance of bills, receipts.
• Ensure all billing procedures are conducted in accordance with the hospital's Standard Operating Procedures (SOPs).
• Maintain and submit deposited cash, cards and credit slips promptly to finance department.

Communication & Coordination:

• Handle incoming calls from both internal and external customers, directing them appropriately.
• Provide clear directions to patients, guiding them to their respective departments or consultation areas.
• Address patient inquiries with empathy and professionalism, ensuring a positive first impression.
• Liaise effectively with doctors and other hospital staff to facilitate smooth patient flow and resolve any billing-related issues.

Shift Management:

• Open and close shifts at the designated counter, ensuring all tasks are completed and records are updated accordingly.
• Monitor and report any discrepancies or issues encountered during the shift to the supervisory team.
  

Customer Satisfaction:

• Demonstrate proactive cooperation and a solution-oriented approach in all patient interactions.

Strive to achieve high levels of customer satisfaction by addressing concerns promptly and efficiently.