Walk-in || Billing Ops. Associate

• Identifying the root cause of the missed billings through deep investigations in various CRMs and fix them.
• Taking an order and completing a set of control checks to ensure validity, then processing the order through to completion on the CRM and through to billing in the finance system
• Working with Salespeople and the wider Revenue Operations team to resolve queries and fix any issues
• Managing expectations from Salespeople, UK stakeholders, Sale order processing team and chasing them to ensure they provide updates as required.
• Supporting the wider IRIS team with requests for information or ad hoc analysis
• Working with teams such as Finance, Operations, Account managers and others to support with Sales information where appropriate.
• Any other tasks as required by the Commercial Operations Team Leader or Commercial leadership team

Preferred Candidate Details:

• Any experience of Order management or Invoice management or Sales Order processing would be desirable. (Work from Office role)
• A relevant degree or higher education qualification would also be desirable.
• Any experience in the Salesforce or NetSuite Platforms would be an advantage.
• Excellent verbal and written communication skills.
• Data analysis & quick fixing skills.
• Outstanding experience in working with customers via telephone, email, and chats.
• Proficiency in using remote support tools, help desk software and CRM software like Zoho, and Salesforce.
• Good knowledge in MS Excel and Power BI is an added advantage.
• Quick decision-making skills.
• Excellent time management and organizational skills.