Walk-in || Audit Support Assistant

**************NIGHT SHIFTS & SMEI VOICE/VOICE******************

POSITION DESCRIPTION

JOB TITLE: Audit Support Assistant

DEPARTMENT: Operations

REPORTS TO: Team Lead - Operations

PRINCIPLE PURPOSE OF JOB

The Audit Support Assistant position is an entry level position responsible for reviewing documents (medical records), analyze data and indexing documents to the appropriate queue. An Audit Support Assistant is required to document relevant facts, information and conclusions drawn to support the work performed in the relevant applications and communicate outcomes to supervisor for evaluation, verification and continuous learning.

JOB RESPONSIBILITIES

• Critical Thinker
• Demonstrates adeptness in identifying errors and analyze data, identify inconsistencies and formulate workable solutions. Makes logical, well-reasoned and timely decisions.
• Initiative Taker
• Shows initiative and a willingness to engage in all areas of the work. Reaches beyond current tasks to add value to the team. Goes the extra step to solve problems instead of waiting for someone else to solve them. Successfully integrates and multi-tasks new assignments
• Technically Capable
• Demonstrates competency with tools of the job including but not limited to computers, word processing & spreadsheet applications, web systems, Cotiviti and Client systems, and data file structures. Can efficiently download and format common file types.
• Customer Centric
• Treats customers/clients both internal and external as number one priority. Is committed to continuous and responsive to customer's needs. Meets or exceeds all customer commitments and treats customers honestly.
• Delivers Results
• Delivers results consistently with high level of integrity. Meets or exceed goals at expected levels of quality and productivity. Demonstrates willingness and readiness to take on more responsibility in support of the audit.
• Time Management
• Ensures timely completion of task. Exhibit's an understanding of planning activities and uses a structured and dependable approach to accomplishing assigned work.
• Continuous Improvement
• Identify opportunities to improve the efficiency of standard report to reduce false positives, streamline the research process and strive to increase the outcome. Offer suggestions and recommendations for process improvement and efficiencies.

ATTRIBUTES AND BEHAVIORS

• Develops and maintains positive working relationships with others.
• Shares ideas and information.
• Assists colleagues unprompted.
• Takes pride in the achievement of team objectives.
• Has credibility with peers and managers.
• Self-motivated driven to achieve results.
• Works with a sense of urgency.
• High customer service ethic – is passionate about meeting customer expectations and improving service levels.
• Keeps pace with change – acquires knowledge/skills as the business evolves.
• Handles confidential information with sensitivity.

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS

• At least one (1) year of relevant experience preferably in US healthcare (data analysis; indexing; medical billing, auditing claims, eligibility & verification; charge entry etc)
• Bachelor’s degree is mandatory

SKILLS & COMPETENCIES

• A solid understanding of data crunching, eye for details and meticulous with documentation.
• Strong analytical, critical thinking and problem-solving skills.
• Good verbal and written communication skills.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
• Ability to work well independently and maintain focus on a topic for prolonged periods of time.
• Comfort in working with team members that are remote and located in the US, India or other geographies.
• Excellent verbal and written communication skills
• Self-motivated and should have a drive to succeed

JOB DEMANDS

• Ability to work seated at a computer for long periods of time.
• Candidate should be ready to work in rotational shifts, including night shift as per business requirement
• Candidate should be ready to work on Saturday or 6th day as per business requirement
• Occasional requirement to travel (primarily related to training and company meetings) within India