Walk-in || Associate

We are hiring Customer Support Associates for our International Non Voice process (Live Chat). The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to resolve customer queries efficiently through live chat while maintaining high service quality. Typical responsibilities for chat support roles include handling customer queries via chat, resolving issues promptly.

Key Responsibilities

• Handle customer queries through live chat in a timely and professional manner
• Provide accurate information and resolve customer concerns effectively.
• Maintain high customer satisfaction and quality standard
• Meet productivity and quality KPIs.

Eligibility Criteria

• Excellent written English communication skills.
• Good typing speed and basic computer knowledge
• Willingness to work in rotational night shifts.

Preferred Skills

• Strong problem solving ability.
• Customer-focused attitude.
• Ability to multitask in a fast-paced environment.

Benefits

• 5-day working week.
• Career growth opportunities
• Cab facilities for night shifts

Sutherland never requests payment or favors in exchange for job opportunities. Report suspicious activity immediately to [email removed]