Walk-in || Associate - HR Operations

Job Title:

Associate - HR Operations

I. Job Summary

Provides HR Administrative / operations assistance to all employees / stakeholders. Handles incoming calls, emails and in person meetings with employees regarding inquires across all internal HR policies, practices and procedures, training. The role is responsible for receiving, routing, resolving and properly documenting and closing all inquiries in an accurate and timely manner. Interacts cross functionally with other Centers of Expertise (COEs) and HR Business Partners (HRBPs), and various other departments to ensure handoffs, communication and interactions are customer focused, seamless and of the highest quality.

II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Handles incoming queries in accordance with service model.
• Responds to general inquiries concerning transition activities in accordance with

established policies and procedures.

• Creates electronic record to capture customer / stakeholder interactions; provides quality service and resolve efficiently.
• May provide assistance with other People teams / projects, as needed, to support both internal and external business partners.
• Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, training, etc.
• May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
• Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
• Ensures that all necessary information has been received, information accurately entered into the online system. Reviews and submits updates and provides reports as needed.
• Answers routine queries for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns.
• Handles and maintains all files and records for processes and procedures.
• Participates as an active member of one or more cross-functional special project teams.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelors Degree in any discipline.

Experience: zero to 6 months of experience in related field.

B. Certificates, Licenses, Registrations or Other Requirements

• None

C. Other Knowledge, Skills or Abilities Required

• Intermediate Microsoft excel, Outlook, Word, and PowerPoint skills.
• Strong communication skills (both verbal and written).

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Normal setting for this job is an office setting
• Ability to work in night shifts