Walk-in || Associate - Dispute

Associate Disputes (Backoffice)

Location: 7th Floor , Mankonda ,Hyderabad, Telangana, India
Job Type: Full-Time
Function: Customer Service / Operations / Disputes
Education: Graduate
Experience: Fresher or 2-3 years Experienced (Any domain)
Shift: US Shifts

About the Role

We are looking for a customer-focused and detail-oriented Associate Disputes to join our team in Hyderabad.

As an Associate, you will be responsible for delivering excellent, personalized support to sellers and assisting them with account and dispute-related concerns through phone, email and/or messaging channels.

The ideal candidate is a strong communicator and problem solver who can work effectively in a fast-paced environment, manage multiple priorities, follow established procedures and provide a professional and empathetic customer experience.

Key Responsibilities

• Deliver excellent and personalized customer service to sellers through phone, email and/or messaging channels.
• Assist sellers with account, dispute, and service-related inquiries within the scope of the role.
• Identify and verify account-holder information in accordance with established procedures.
• Verify account information accurately while maintaining confidentiality and following required guidelines.
• Follow all applicable regulatory requirements, client policies, procedures and quality standards.
• Listen carefully to customers, understand their concerns and gather relevant information efficiently.
• Investigate customer issues and provide appropriate resolutions or escalate cases when required.
• Maintain a professional, helpful, friendly and empathetic approach during every customer interaction.
• Accurately document customer interactions, actions taken and resolutions.
• Manage multiple customer interactions and tasks while maintaining a high level of accuracy.
• Work independently and efficiently while meeting established performance and quality expectations.
• Adapt quickly to changes in processes, policies, systems and business requirements.
• Work effectively across different shifts based on business requirements.

What We’re Looking For

• Graduate
• Fresher or upto 2-3 years of any experience
• Strong proficiency in English, both verbal and written(B2).
• Excellent communication and active-listening skills.
• Strong problem-solving and analytical abilities.
• Experience in customer support within retail, banking, financial services, e-commerce, or other customer-facing industries is preferred.
• Excellent email, phone, writing, and organizational skills.
• Flexibility to work various shifts.

Walkin Details:

Hyderabad – DivyaSree TechRidge

DivyaSree TechRidge, Block P2, 7th Floor, Manikonda, Hyderabad 500089

Time: 3 PM to 5 PM

SPOC: Alex Joy

Please mention Mahima - Dispute on your resume for reference.