Walk-in || Associate Customer Support

Role & responsibilities

• Handle customer inquiries via phone.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and issues promptly while maintaining a professional attitude.
• Log and track customer interactions in the CRM or support system.
• Escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure timely resolution and satisfaction.
• Maintain high levels of customer service and quality standards.
• Identify customer needs and recommend appropriate solutions.
• Maintain confidentiality and adhere to company policies and compliance requirements.

Preferred candidate profile

• Graduate in any discipline.
• 6 Months experience in customer service, customer support, or a related field.
• Excellent communication skills
• All documents required

For More info

HR Akshita

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