Walk-in || Assistant Nursing Superintendent

Job Purpose:

To assist the Nursing Superintendent in planning, coordinating, supervising, and managing nursing services across the hospital. The role is responsible for ensuring high-quality patient care, effective nursing operations, staff discipline, compliance with clinical standards, and continuous improvement in nursing practices.

Key Responsibilities

1. Nursing Operations

• Assist in the overall administration and management of nursing services.
• Ensure smooth and effective functioning of nursing units, wards, ICUs, OTs, emergency and other clinical areas.
• Monitor nursing manpower deployment and ensure adequate staffing as per patient requirements.
• Coordinate with Nursing Supervisors, Ward In-charges and HODs for daily operations.
• Ensure proper handover and continuity of patient care.

2. Patient Care & Quality

• Ensure adherence to hospital nursing protocols, policies, and standard operating procedures.
• Monitor quality and safety of patient care.
• Ensure compliance with infection prevention and control practices.
• Monitor medication administration, documentation, patient identification, and other nursing safety practices.
• Address patient and attendant concerns related to nursing services.

3. Staff Management

• Assist in recruitment, orientation, induction, training, and development of nursing staff.
• Monitor staff attendance, punctuality, discipline, grooming, and professional conduct.
• Identify training needs and coordinate competency development programs.
• Support performance appraisal and provide feedback to nursing staff.
• Manage staff allocation, shift planning, leave, and duty rosters.

4. Clinical & Regulatory Compliance

• Ensure compliance with applicable hospital accreditation and regulatory requirements such as NABH standards.
• Conduct regular rounds and nursing audits.
• Identify gaps in nursing practices and initiate corrective and preventive actions.
• Maintain required nursing records, reports, and documentation.
• Participate in hospital quality, safety, infection control, and clinical committee activities.

5. Coordination & Communication

• Coordinate with doctors, nursing teams, administration, HR, pharmacy, laboratory, housekeeping, biomedical, and other departments.
• Escalate critical operational and patient-care issues to the Nursing Superintendent.
• Ensure effective communication between nursing staff and other healthcare professionals.
• Participate in departmental meetings and communicate management decisions to nursing teams.

6. Inventory & Resource Management

• Monitor availability and appropriate utilization of nursing supplies, equipment, and consumables.
• Coordinate with stores and concerned departments for timely replenishment.
• Ensure proper maintenance and functioning of nursing equipment.
• Minimize wastage and ensure cost-effective utilization of resources.

7. Training & Development

• Assist in organizing continuing nursing education and skill-development programs.
• Ensure mandatory training and competency assessments are completed.
• Mentor junior nursing leaders and support professional development of nursing staff.

8. Emergency & Incident Management

• Support nursing teams during medical emergencies, mass casualty situations, and other critical incidents.
• Ensure appropriate escalation and documentation of adverse events and incidents.
• Participate in root-cause analysis and implementation of corrective actions.

Key Performance Indicators (KPIs)

• Patient satisfaction related to nursing services
• Nursing quality and safety indicators
• Medication and documentation compliance
• Infection control compliance
• Nursing staff attendance and manpower utilization
• Training and competency compliance
• Nursing audit scores
• Incident/adverse event reduction
• Timely resolution of patient and staff concerns
• Compliance with hospital and accreditation standards

Educational Qualification

• B.Sc. Nursing / Post Basic B.Sc. Nursing / GNM from a recognized institution.
• M.Sc. Nursing / MBA in Hospital Management or relevant qualification will be an added advantage.
• Valid registration with the applicable State Nursing Council.

Experience

• 812 years of relevant nursing experience, preferably in a multispecialty hospital.
• Prior experience in a nursing supervisory/managerial role is preferred.
• Experience in NABH-accredited hospitals will be an advantage.

Key Competencies

• Nursing administration and leadership
• Patient care management
• Team management
• Communication and interpersonal skills
• Problem-solving and decision-making
• Conflict management
• Quality and patient safety orientation
• Staff training and development
• Hospital policy and accreditation knowledge
• Computer and hospital information system proficiency

Behavioural Competencies

• Leadership and accountability
• Professional integrity
• Empathy and patient-centric approach
• Teamwork and collaboration
• Adaptability
• Time management
• Ability to work under pressure
• Continuous improvement mindset